A split supply line can put 100+ gallons an hour into your home. Call now — we'll walk you through the shutoff while a crew rolls.
Your main shutoff is usually at the meter box near the street or where the service line enters the house — in Kannapolis, often on an exterior wall, in the garage, or in a small ground-level box by the curb. Turn it clockwise until it stops. Can't find it or it won't budge? Call (704) 555-0156 and we'll talk you through it while help is en route.
Then, if it's safe, kill electricity to affected areas at the panel, open the lowest faucet in the house to drain the lines, and start moving valuables out of the water's path. Keep anything electrical well away from standing water.
The everyday culprits here aren't frozen pipes — they're water heaters that rust out at the tank seam, braided and rubber supply lines to washers, toilets, and icemakers that give way with age, and slab leaks where hot-water lines corrode under the floor. A failed supply line runs at full pressure until someone notices, which is why so many of these losses happen overnight or while you're at work.
That said, the rare hard freeze hits southern homes harder than northern ones, precisely because pipes here are usually uninsulated and run through attics, exterior walls, and vented crawlspaces — the pattern the 2021 Texas freeze made famous. If a multi-day freeze is forecast, drip your faucets, open cabinet doors on exterior walls, and know where that shutoff is before you need it.
The fix is two trades working in sequence: a plumber repairs the line, and the restoration crew handles everything the water touched — extraction, wall cavities, insulation, flooring, and documented structural drying. We coordinate both so you make one call, not five.
Sudden pipe and appliance failures are among the most commonly covered water losses in standard homeowner policies, including the tear-out needed to reach the pipe — even under a slab, with many policies. What insurers scrutinize is neglect — a corroded valve you've been meaning to replace, a long-ignored drip. Fast professional response with moisture logs and photos is exactly the evidence that keeps a claim clean. Our claims guide covers the process step by step.
Every hour matters. Call now — a live specialist answers 24/7.
Call (704) 555-0156